UniFi Access Intercom 1.11.23 includes the following bugfixes.

Bugfixes

• Fixed an issue where directory calls could fail when pressing the doorbell button.

Additional information

If you encounter any issues with this release, please provide us with the latest support file by navigating to Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access Intercom 1.10.30.0 includes the following improvements and bugfixes.

Improvements

• Improved keypad stability.

Bugfixes

• Fixed a potential device adoption failure issue.

Additional information

If you encounter any issues with this release, please provide us with the latest support file by navigating to Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access Intercom 1.10.22.0 includes the following bugfixes.

Improvements

• Supports returning to the home page and performing other actions during the device update process.
• Optimized the Admin Mode user experience.
• Supports triggering the doorbell when the device enters an unlock schedule or emergency mode.

Bugfixes

• Fixed an issue where the time zone might display incorrectly.
• Fixed an issue that could prevent doors from unlocking.
• Fixed an issue where live view could intermittently become blurry and require a restart to restore normal video quality. 
• Fixed an issue where third-party SIP phones could not receive doorbell calls. 
• Fixed an issue where audio from the third-party SIP phones could not be heard on the device.
• Fixed an issue where the receiver could not receive doorbell notifications when the third-party SIP server was configured to use the G.711 A-law (PCMA) audio codec.  
• Fixed an issue where pressing * failed to unlock the door when using a third-party SIP server based on FreeSWITCH. 

Additional information

If you encounter any issues with this release, please provide us with the latest support file by navigating to Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access Intercom 1.9.26.0 includes the following bugfixes.

Bugfixes

• Fixed an issue where the LED floodlight and screen might not turn off automatically.
• Fixed an issue where the video recording thumbnail was displayed incorrectly or duplicated in Protect application > Find Anything > Detections.

Additional information

• This version is rolling out gradually. If you haven't received it yet, please wait. It will be available within the next few days. To update manually, download the firmware from the provided link, then go to Site Manager > UniFi Console > Access > Devices > select your device > Settings > Manual Firmware Update.
• If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access Intercom 1.9.24.0 includes the following improvements and bugfixes.

Improvements

• Optimized the screen wake mechanism by replacing the old ToF sensor with motion detection, improving accuracy and responsiveness when users approach the screen.
• Optimized image brightness in low-light environments.
• Optimized Face Unlock experience. Repeated recognition of the same person now displays only a blue frame when the door is already unlocked, avoiding redundant unlock actions.

Bugfixes

• Fixed an out-of-memory issue that could cause the device to go offline.
• Fixed an issue where live view sometimes stuttered under poor network conditions.
• Fixed an issue where device updates could sometimes fail.
• Fixed an issue where live view could sometimes appear blurry.

Additional information

If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access Intercom 1.8.24.0 includes the following Improvement.

Improvements

• Enhanced the device stability and performance.

Additional information

If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > select the Intercom > Settings > Download Support File.

UniFi Access Intercom 1.8.22.0 includes the following improvements and bugfixes.

Improvements

• Improved Face Unlock verification experience.
• Improved sound feedback during identity verification.
• The facial recognition frame now turns red with no sound feedback when a face is unrecognized.
• Supports tapping the screen to wake the device when in low-temperature screen protection mode.
• Automatically adjusts video quality in poor network conditions to ensure live view and doorbell functionality.
• Improved video performance on the receiving end during third-party SIP calls.
• Added an A–Z index on the right side of the Directory list to make navigation easier when there are more than 10 directories.

Bugfixes

• Fixed an issue where directory names consisting of numbers were not sorted correctly.
• Fixed an issue where doorbell notifications were not received on VIPTel.

Additional information

• This version is rolling out gradually. If you haven’t received it yet, please wait. It will be available within the next few days. To update manually, download the firmware from the provided link, then go to Site Manager > UniFi Console > Access > Devices > select your device > Settings > Manual Firmware Update.
• If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > select your device > Settings > Download Support File.

UniFi Access Intercom 1.7.28 includes the following improvements and bugfixes.

Improvements

• Improved the credential verification process and door unlocking speed.
• Facial recognition works from a longer distance when Most Sensitive or Sensitive is selected in Face Unlock settings (requires Access application 3.2.41 or later).
• Supports 2-Step Authentication. 
• Enable it in Access application > Devices > select UA Intercom > Settings > Access Methods > 2-Step Authentication and select Require Two Methods or Require Approver.
• Requirements:
• Access application 3.2.41 or later
• UA-Hub/UA-Hub-Door 4.9.14.0 or later
• EAH-8 5.7.17.0 or later
• Supports showing or hiding the logo on the screen in Access application > Devices > Caller Manager > select UA Intercom > Interface > Logo (requires Access application 3.2.41 or later).

Bugfixes

• Fixed an issue where the screen sometimes did not wake when someone approached.
• Fixed an issue where the unlock animation sometimes did not appear during unlocking.

UniFi Access Intercom 1.6.15 includes the following bugfixes.

Bugfixes

• Fixed a high memory usage issue, which could affect door unlock or cause devices to go offline.

UniFi Access Intercom 1.6.11 includes the following improvements and bugfixes. 

Improvements

• Optimized the user experience of the home and directory pages.
• Optimized anti-spoofing capabilities for Face Unlock.

Bugfixes

• Fixed a potential issue where unlock recordings were not visible in Access Application > System Log.
• Fixed a potential issue where a logo modified through the Access application did not take effect on the Intercom.

UniFi Access Intercom 1.5.30 includes the following bugfixes.

Bugfixes

• Fixed an issue where UA-Intercom incorrectly announced "Invalid Credential" even after the door was unlocked.

UniFi Access Intercom 1.5.19 includes the following improvements and bugfixes. 

Improvements

• Support adjusting call volume independently in Admin mode.
• Optimized the sound quality to ensure clear communication during calls.
• Enhanced screen prompts and voice broadcasts for access scenarios.
• Optimized the doorbell call behaviors on the Directory screen page:
• Default behavior: Pressing the Doorbell Call button initiates a call to the first directory in the directory list.
• Search with matches: If a directory search is performed and results are found, pressing the Doorbell Call button calls the first directory in the search results.
• Search with no matches: If a directory search is performed but no results are found, pressing the Doorbell Call button will not initiate a call to any directory. 
• Enhanced the Mobile Tap experience.
• Requires the latest iOS mobile app version to allow door unlocking from a locked iPhone:
• Identity Endpoint for iOS 1.2.0 or later
• Identity Enterprise for iOS 0.82.1 or later
• Requires the latest Android mobile app version to ensure optimal Mobile Tap experience:
• Identity Endpoint for Android 1.2.0 or later
• Identity Enterprise for Android 0.82.1 or later

Bugfixes

• Fixed an issue where MIFARE Classic (M1) cards could not unlock doors.
• Fixed an issue where pressing the physical "Doorbell Call" button repeatedly triggered the doorbell.
• Fixed an issue where the doorbell sound sometimes continued playing after the doorbell screen disappeared.
• Fixed an issue where the device screen continued to display detecting the phone after Mobile Tap was disabled.

UA-Intercom 1.4.15 includes the following improvements and bugfixes.

Improvements

• Support entering the Admin Mode (requires the Access application 2.4.5 or later).
• Admins with Full Management or Door Attendant permission can perform the following actions after tapping the upper-right icon and authenticating with their NFC card or PIN:
• Lock settings
• Set the unlock duration
• Temporarily lock a door
• Set the Emergency Mode (requires Full Management permission)
• General settings
• Adjust brightness (automatic or manual)
• Control volume
• Adjust text size
• View device information
• Improved the multi-language user interface and voice broadcast.

Bugfixes

• Fixed an issue causing the device to restart automatically.
• Fixed an issue where live feeds sometimes could not be viewed.
• Fixed an issue where door unlocking with Access credentials failed temporarily after the device restarted.
• Fixed an issue where the username was not broadcast after switching the display language in the UniFi Access application's Settings > General > Advanced > Access Reader > Access Reader Language.

UA-Intercom 1.3.22 includes the following improvements.

Improvements

• Enhanced the performance and speed of doorbell answering and live view. Requirements:
• UniFi OS 4.0.18 or later
• Access application 2.3.17 or later
• Access mobile app
• iOS 2.0.1 or later
• Android 2.1.0 or later
• The Access application can now adopt a UA-Intercom and use it to register NFC cards and access live view even when not connected to an Access Control Hub. (Requires Access 2.3.10 or later)
• Optimized the Doorbell Call method to allow direct dialing by pressing a directory entry in the list.
• Optimized the UA-Intercom's LED floodlight in low-light environments.

UA-Intercom 1.2.38 offers the following improvements. 

Improvements

• Increased the default volume from 36% to 50% to ensure a clearer auditory experience.

UA-Intercom 1.2.34 includes the following improvements and bugfixes.

Improvements

• Support recording a short video when a door is unlocked via a push-to-exit button, motion sensor, or fire panel connected to the same door.
• Reduced the doorbell ringing duration from continuous to three rings.
• Broadcast "No Permission" if door unlock fails.
• Hide the directory from the device screen after admins select the Direct Call method in Caller Manager. Pressing the Doorbell button will initiate a doorbell call.
• Automatically adjust icon colors based on the background color.
• Added a prompt for unanswered calls.

Bugfixes

• Fixed an issue where custom logos and backgrounds reverted to default settings after the device restarted.
• Fixed occasional adoption failures of UA-Intercom.
• Fixed occasional UA-Intercom offline issues.
• Fixed an occasional issue where the UA-Intercom screen lagged.
• Fixed an issue where door unlock failed with NFC cards registered through UA-Intercom during Access application setup.
• Fixed an occasional issue where UA-Intercom failed to announce the greeting salutation.
• Fixed an occasional issue where users' profile pictures were compressed and distorted.
• Fixed an inconsistent time zone issue between UA-Intercom and UniFi Console.

• Fixed the issue where making a call in a dimly lit area did not activate the LED floodlight.

Status: PULLED

Improvements

• Added support for visitors to unlock doors using QR codes. (Requires Access application 1.23.5 or later.)
• Added support for answering a doorbell call and accessing its live view from multiple web-based applications, mobile apps, and Viewers simultaneously. (Requires Access application 1.23.5 or later and Access mobile app 1.6.0 or later.)
• Added support for the following actions on the keypad:
• Press the Ring key to go to the directory screen. 
• Press any number key to go to the PIN code screen. 
• Press the Delete or Enter key to go to the main screen.

Bugfixes

• Fixed the crash issue causing NFC card scan failures or black screen problems.
• Fixed some of the issues causing the Intercom screen to unexpectedly turn black. The black screen issue does not impact the ability to unlock doors using an NFC card or Remote View.
• Fixed the issue where the screen touch sometimes did not respond following the update.